FAQ — Frequently Asked Questions
Frequently Asked Questions
Everything you need to know before you order.
🚚 How long does shipping take?
Most orders arrive within 7-14 business days. We dispatch within 1-2 business days. You'll receive a tracking number by email as soon as your order ships. Shipping is always free — no minimum order.
🔄 What's your return policy?
30-day hassle-free returns. If you're not happy, email us at yahavmove@gmail.com and we'll sort a refund, exchange, or replacement — no questions asked.
💨 How do I inflate the camping pillows?
Silk-Touch Pillow: Blow 3-5 breaths into the valve — done in 10 seconds.
Ultralight Pillow: Open the valve and it self-inflates automatically. 30-60 seconds to fill, then top up with 1-2 breaths if you want it firmer.
⚡ How fast does the Camp & Go Mattress inflate?
About 30 seconds. Open the valve, unroll it, and it fills automatically. Top up with a few breaths for your preferred firmness. Deflation takes ~15 seconds.
🔥 What gas does the BlazeKit stove use?
Standard isobutane/propane screw-top canisters — available at any outdoor/camping store. A 110g canister lasts ~3-4 days of cooking. Gas adapter included in the box.
📦 Is my order tracked?
Yes — every order includes full tracking. You'll receive a tracking number by email within 1-2 business days of ordering.
💳 What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay. All payments use Shopify's 256-bit encrypted checkout — your details are never stored.
🎁 Can I use a discount code?
Yes! Enter your code at checkout. New subscribers get 10% off with WELCOME10. The current 15% sale discount is applied automatically — no code needed.
📞 How do I contact support?
Email us: yahavmove@gmail.com — we reply within 24 hours. Real humans, every time.
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